Building Citizen Centric Tech Products inside the Government

Building Citizen Centric Tech Products inside the Government

@amitranjan
@amitranjan
35 Followers
1 month ago 285

Building Citizen Centric Tech Products inside the Government

@amitranjan1 month ago

Building Citizen Centric Technology Products 
in the Government
Amit Ranjan
1/27
Presentation Flow
❖ My startup background 
 - How I landed in the Government 
❖ Stint at MeitY /…
2/27
3/27
10 Lessons from Building Products inside 
the Indian Government
4/27
1
Silicon Valley’s Secret Sauce lies at the Product - Technology Layer!
Product / Design Layer
B…
5/27
Building Great Products requires a Combination of Art & Science!
Getting started from zero require…
6/27
Irrespective of whether you’re a
• Startup
• Corporate 
• Government
3
Today’s Users expect Wh…
7/27
4
Governments are good at Projects... but not necessarily Products!
8/27
5
"If I had 6 hours to chop a tree, I’d spend the first 4 sharpening my axe"
Library Racking / Fi…
9/27
A Source Code Repository & Version Control 
System forms the fundamental building block or 
found…
10/27
6
“Its very hard to envision the exact design or blueprint 
of the final product that’ll work bes…
11/27
Build – Measure – Learn 
Iterative Loops in MVP
MVP involves Rapid Prototyping, Iterative Develop…
12/27
Rationale for MVP: First Version of Product ≠ Perfect
“If you are not embarrassed by the first 
v…
13/27
7
“Design isn’t just how it looks, Design also is how it works” – Steve Jobs
The Best Software Pr…
14/27
Ideation 
& 
Research
Product 
Definition 
& Specs
Detailed
Design & 
Mockups
Prototyping …
15/27
Parallel Labs – a Bangalore based UX firm 
volunteered to help improve DigiLocker!
16/27
Parallel Labs specializes in Human 
Centered Design Sprints….
17/27
5 Day DigiLocker Design Sprint by Parallel Labs in Dec 2019….
18/27
Rapid prototyping….
19/27
Redesigned Product Flows….
20/27
Watch on YouTube https://www.youtube.com/watch?v=PQypzi-e3ZA
21/27
What was the impact of the design sprint?
❖ Cleaner/logical UI design, app’s goals are clearer 
❖…
22/27
7
❖ Requirements Documents are the “running blueprint” of the product 
❖ They build team consensu…
23/27
976
Daily Key Metrics Monitoring – “Pull Vs Push Psychology”
(Using email lists for quick respons…
24/27
1076
Managing Teamwork, Productivity & Operational Cadence
❖ Daily Scrum Meetings b/w tech & prod…
25/27
https://twitter.com/amitranjan
https://twitter.com/amitranjan
http://in.linkedin.com/in/amitranja…
26/27
References
❖ https://www.parallelhq.com/case-studies/digilocker
❖ https://twitter.com/shawaqiii/s…
27/27


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