Customer-Centric Vehicle Transactions
Customer-Centric Vehicle Transactions
- Carvana's mission is to change how people buy cars by providing a simple, seamless, and customer-focused online car buying experience.
- Carvana aims to offer customers the best experience, selection, and value through its online platform and logistics network.
- Carvana supports vehicle acquisition with a proprietary algorithm and is vertically integrated, including in-house logistics and reconditioning.
- Carvana has a proven expansion strategy and is focused on leveraging unit economics for growth.
Customer-Centric Vehicle Transactions
@financepresentations2 months ago
CARVANA
Introduction to Carvana
October 2024
- · Scheduled appointments with delivery as soon as the same day in certain markets
- · Delivered by Carvana-uniformed employee in a branded, custom single or two car hauler_ in our markets
- Operation efficiencies combined with · Operation efficiencies combined strong branding
- · operational 39 vending machines currently
- · Creates a unique video of the experience for customers to share via social media
- (2) Through September 30, 2024, based on respondents to the question
- (3) Survey performed by Bazaarvoice through September 30, 2024
- · Ability to all car types and recondition them to a consistent car quality buy
- · Robust processes and internal expertise to set up future IRCs as needed
- · Annual capacity of over Im units at full IRC utilization*
- · 360-degree, interactive exterior and interior virtual tour of each vehicle
- · Transparency to the customer through annotation of material defects
- · Patented imaging technology

This presentation contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements reflect Carvana's current expectations and projections with respect to; among other things, its financial condition; "anticipate, "estimate, "expect;" "forecast;' 'intend;" "likely, "outlook' 'potential, "project, 'projection;" "seek;" "can' "could, "may, "should, will, the negatives thereof and other words and terms of similar meaning. Forward-looking statements there are or will be important factors that could cause actual outcomes or results to differ materially from those indicated in these statements. Among these factors are risks related to the "Risk Factors" identified in our Annual Report on Form 10-K for 2023 and our Quarterly Reports on Form 10-Q. There is no assurance that any forward-looking statements will materialize. You are cautioned not to place undue reliance on forward-looking statements, which reflect expectations only as of this date: Carvana does not undertake any obligation to publicly update or review any forward-looking statement, whether as a result of new information, future developments, or otherwise.
Market and Industry Data
This presentation includes information concerning economic conditions, the Company's industry, the Company's markets and the competitive position that is based on a variety of sources, including information from independent industry analysts and publicatioi Carvana's own estimates and research. Carvana's estimates are derived from publicly available information released by third party to be reasonable. The independent industry publications used in this presentation were not prepared on the Company's behalf. Wh estimates and projects involve risk and uncertainties and are subject to change based on various factors.

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KEY OPERATING METRICS
SUCCESSFUL EXECUTION







KEY INVESTMENT HIGHLIGHTS

INDUSTRY OVERVIEW
Massive
Fragmented





MASSIVE, STABLE, FRAGMENTED MARKET
DIGITAL ECONOMY IS TRANSFORMING CAR BUYING

SUPERIOR CUSTOMER EXPERIENCE
CARVANA'S VISION IS FOCUSED ON PROVIDING OUR CUSTOMERS WITH:


SUPERIOR CUSTOMER EXPERIENCE
A SIMPLE AND SEAMLESS CAR BUYING EXPERIENCE
Vehicle Search &
Device Intuitive vehicle search with 45,000+ vehicles on the website Any
ide or Sell AII Online contingent trade-in offers
al-Time, Personalized
Financing Majority of customers have
Seamless Transaction
Technology a car without leaving device Buy your


SUPERIOR CUSTOMER EXPERIENCE
A A CAR





SUPERIOR CUSTOMER EXPERIENCE
FULFILLMENT EXPERIENCES

Carvana Delivery
ending Machine Vending Machine

SUPERIOR CUSTOMER EXPERIENCE
DELIVERING SUPERIOR
CUSTOMER
4.7
Rating (1)
'
'
212,000+
Customer Reviews
Would Recommend
Carvana will
change the
Carvana is
way cars are
sold.
As of September 30, 2024
the bomb!
'
never
'
thought car
85%
67
Net Promótêr Score
(NPS) (3)
'

GROWING UNITS & REVENUE
PROVEN EXPANSION STRATEGY


VERTICAL INTEGRATION & FULFILLMENT
SUPPORTED BY PROPRIETARY VEHICLE ACQUISITION ALGORITHM

45,000+ cars on the website in all markets vs. 11-200 at typical dealers (1)

VERTICAL INTEGRATION & FULFILLMENT
IN-HOUSE INSPECTION RECONDITIONING & MERCHANDIZING
Inspection and Reconditioning
Photography and Annotation


VERTICAL INTEGRATION & FULFILLMENT
BACKED BY IN-HOUSE LOGISTICS NETWORK
CARVANA MARKETS, VENDING MACHINES , IRCs, AND ADESA SITES

Premium Fulfillment Capabilities
Control over delivery times enables seamless customer experience
Speed of delivery drives conversion
Centralized inventory powers broad selection
Enables vehicle cost arbitrage across geographies
Lower cost than using third-party shipping

GROWING UNITS & REVENUE
RAPID SECULAR GROWTH

244,111
177,549
94,108
44,252
18,761
91,87

EXPANDING GPU & OPERATING METRICS
GROWTH LEVERAGING UNIT ECONOMICS
GROSS PROFIT PER UNIT
Kev Drivers of Gross









COMPETITIVE ADVANTAGES
INTEGRATION CREATES COMPETITIVE ADVANTAGES National Consumer




OUR PURPOSE-BUILT, E-COMMERCE MODEL IS HIGHLY DIFFERENTIATED FROM THE TRADITIONAL BRICK-AND-MORTAR MODEL










LEADING TO A MORE CUSTOMER-CENTRIC OFFERING
















AND BETTER UNIT ECONOMICS, DRIVEN BY OUR NATIONAL INVENTORY, VERTICAL INTEGRATION, AND SCALE

















ALL BACKED BY PROPRIETARY CUSTOM-BUILT TECHNOLOGY

















COMPETITIVE ADVANTAGES
PROGRESS TOWARDS OUR FINANCIAL OBJECTIVES


COMPETITIVE ADVANTAGES
SIGNIFICANT GROWTH OPPORTUNITIES
Develop New Products
Improve Brand Awareness


Drive Revenue Growth in Existing Markets

Enter New Geographical Markets Key

Innovate and Extend Technology Leadership


COMPETITIVE ADVANTAGES
KEY INVESTMENT HIGHLIGHTS




(income) expense, net, depreciation and amortization expense, goodwill impairment, share-based compensation expense, and restruct expense, minus revenue related to our Root Warrants and gain on debt extinguishment. Adjusted EBITDA margin is Adjusted EBITDA as percentage of total revenues.
We believe that these metrics are useful measures to us and to our investors because they exclude certain financial, capital structu because may vary widely across time and within our industry independent of the performance of our core operations. We belie they


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