Customer-Centric Vehicle Transactions

Customer-Centric Vehicle Transactions

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Customer-Centric Vehicle Transactions

@financepresentations4 weeks ago

CARVANA

Introduction to Carvana

October 2024

            This presentation contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements reflect Carvana's current expectations and projections with respect to; among other things, its financial condition; "anticipate, "estimate, "expect;" "forecast;' 'intend;" "likely, "outlook' 'potential, "project, 'projection;" "seek;" "can' "could, "may, "should, will, the negatives thereof and other words and terms of similar meaning. Forward-looking statements there are or will be important factors that could cause actual outcomes or results to differ materially from those indicated in these statements. Among these factors are risks related to the "Risk Factors" identified in our Annual Report on Form 10-K for 2023 and our Quarterly Reports on Form 10-Q. There is no assurance that any forward-looking statements will materialize. You are cautioned not to place undue reliance on forward-looking statements, which reflect expectations only as of this date: Carvana does not undertake any obligation to publicly update or review any forward-looking statement, whether as a result of new information, future developments, or otherwise.

            Market and Industry Data

            This presentation includes information concerning economic conditions, the Company's industry, the Company's markets and the competitive position that is based on a variety of sources, including information from independent industry analysts and publicatioi Carvana's own estimates and research. Carvana's estimates are derived from publicly available information released by third party to be reasonable. The independent industry publications used in this presentation were not prepared on the Company's behalf. Wh estimates and projects involve risk and uncertainties and are subject to change based on various factors.

                      5

                                KEY OPERATING METRICS

                                SUCCESSFUL EXECUTION

                                          KEY INVESTMENT HIGHLIGHTS

                                                    INDUSTRY OVERVIEW

                                                    Massive

                                                    Fragmented

                                                              MASSIVE, STABLE, FRAGMENTED MARKET

                                                              DIGITAL ECONOMY IS TRANSFORMING CAR BUYING

                                                                        SUPERIOR CUSTOMER EXPERIENCE

                                                                        CARVANA'S VISION IS FOCUSED ON PROVIDING OUR CUSTOMERS WITH:

                                                                                  SUPERIOR CUSTOMER EXPERIENCE

                                                                                  A SIMPLE AND SEAMLESS CAR BUYING EXPERIENCE

                                                                                  Vehicle Search &

                                                                                  Device Intuitive vehicle search with 45,000+ vehicles on the website Any

                                                                                  ide or Sell AII Online contingent trade-in offers

                                                                                  al-Time, Personalized

                                                                                  Financing Majority of customers have

                                                                                  Seamless Transaction

                                                                                  Technology a car without leaving device Buy your

                                                                                            SUPERIOR CUSTOMER EXPERIENCE

                                                                                            A A CAR

                                                                                                      SUPERIOR CUSTOMER EXPERIENCE

                                                                                                      FULFILLMENT EXPERIENCES

                                                                                                      Carvana Delivery

                                                                                                      • · Scheduled appointments with delivery as soon as the same day in certain markets
                                                                                                      • · Delivered by Carvana-uniformed employee in a branded, custom single or two car hauler_ in our markets

                                                                                                      ending Machine Vending Machine

                                                                                                      • Operation efficiencies combined with · Operation efficiencies combined strong branding
                                                                                                      • · operational 39 vending machines currently
                                                                                                      • · Creates a unique video of the experience for customers to share via social media

                                                                                                                SUPERIOR CUSTOMER EXPERIENCE

                                                                                                                DELIVERING SUPERIOR

                                                                                                                CUSTOMER

                                                                                                                4.7

                                                                                                                Rating (1)

                                                                                                                '

                                                                                                                '

                                                                                                                212,000+

                                                                                                                Customer Reviews

                                                                                                                Would Recommend

                                                                                                                Carvana will

                                                                                                                change the

                                                                                                                Carvana is

                                                                                                                way cars are

                                                                                                                sold.

                                                                                                                As of September 30, 2024

                                                                                                                • (2) Through September 30, 2024, based on respondents to the question
                                                                                                                • (3) Survey performed by Bazaarvoice through September 30, 2024

                                                                                                                the bomb!

                                                                                                                '

                                                                                                                never

                                                                                                                '

                                                                                                                thought car

                                                                                                                85%

                                                                                                                67

                                                                                                                Net Promótêr Score

                                                                                                                (NPS) (3)

                                                                                                                '

                                                                                                                          GROWING UNITS & REVENUE

                                                                                                                          PROVEN EXPANSION STRATEGY

                                                                                                                                    VERTICAL INTEGRATION & FULFILLMENT

                                                                                                                                    SUPPORTED BY PROPRIETARY VEHICLE ACQUISITION ALGORITHM

                                                                                                                                    45,000+ cars on the website in all markets vs. 11-200 at typical dealers (1)

                                                                                                                                              VERTICAL INTEGRATION & FULFILLMENT

                                                                                                                                              IN-HOUSE INSPECTION RECONDITIONING & MERCHANDIZING

                                                                                                                                              Inspection and Reconditioning

                                                                                                                                              • · Ability to all car types and recondition them to a consistent car quality buy
                                                                                                                                              • · Robust processes and internal expertise to set up future IRCs as needed

                                                                                                                                              Photography and Annotation

                                                                                                                                              • · Annual capacity of over Im units at full IRC utilization*
                                                                                                                                              • · 360-degree, interactive exterior and interior virtual tour of each vehicle
                                                                                                                                              • · Transparency to the customer through annotation of material defects
                                                                                                                                              • · Patented imaging technology

                                                                                                                                                        VERTICAL INTEGRATION & FULFILLMENT

                                                                                                                                                        BACKED BY IN-HOUSE LOGISTICS NETWORK

                                                                                                                                                        CARVANA MARKETS, VENDING MACHINES , IRCs, AND ADESA SITES

                                                                                                                                                        Premium Fulfillment Capabilities

                                                                                                                                                        Control over delivery times enables seamless customer experience

                                                                                                                                                        Speed of delivery drives conversion

                                                                                                                                                        Centralized inventory powers broad selection

                                                                                                                                                        Enables vehicle cost arbitrage across geographies

                                                                                                                                                        Lower cost than using third-party shipping

                                                                                                                                                                  GROWING UNITS & REVENUE

                                                                                                                                                                  RAPID SECULAR GROWTH

                                                                                                                                                                  244,111

                                                                                                                                                                  177,549

                                                                                                                                                                  94,108

                                                                                                                                                                  44,252

                                                                                                                                                                  18,761

                                                                                                                                                                  91,87

                                                                                                                                                                            EXPANDING GPU & OPERATING METRICS

                                                                                                                                                                            GROWTH LEVERAGING UNIT ECONOMICS

                                                                                                                                                                            GROSS PROFIT PER UNIT

                                                                                                                                                                            Kev Drivers of Gross

                                                                                                                                                                                      COMPETITIVE ADVANTAGES

                                                                                                                                                                                      INTEGRATION CREATES COMPETITIVE ADVANTAGES National Consumer

                                                                                                                                                                                                OUR PURPOSE-BUILT, E-COMMERCE MODEL IS HIGHLY DIFFERENTIATED FROM THE TRADITIONAL BRICK-AND-MORTAR MODEL

                                                                                                                                                                                                          LEADING TO A MORE CUSTOMER-CENTRIC OFFERING

                                                                                                                                                                                                                    AND BETTER UNIT ECONOMICS, DRIVEN BY OUR NATIONAL INVENTORY, VERTICAL INTEGRATION, AND SCALE

                                                                                                                                                                                                                              ALL BACKED BY PROPRIETARY CUSTOM-BUILT TECHNOLOGY

                                                                                                                                                                                                                                        COMPETITIVE ADVANTAGES

                                                                                                                                                                                                                                        PROGRESS TOWARDS OUR FINANCIAL OBJECTIVES

                                                                                                                                                                                                                                                  COMPETITIVE ADVANTAGES

                                                                                                                                                                                                                                                  SIGNIFICANT GROWTH OPPORTUNITIES

                                                                                                                                                                                                                                                  Develop New Products

                                                                                                                                                                                                                                                  Improve Brand Awareness

                                                                                                                                                                                                                                                  Drive Revenue Growth in Existing Markets

                                                                                                                                                                                                                                                  Enter New Geographical Markets Key

                                                                                                                                                                                                                                                  Innovate and Extend Technology Leadership

                                                                                                                                                                                                                                                            COMPETITIVE ADVANTAGES

                                                                                                                                                                                                                                                            KEY INVESTMENT HIGHLIGHTS

                                                                                                                                                                                                                                                                                (income) expense, net, depreciation and amortization expense, goodwill impairment, share-based compensation expense, and restruct expense, minus revenue related to our Root Warrants and gain on debt extinguishment. Adjusted EBITDA margin is Adjusted EBITDA as percentage of total revenues.

                                                                                                                                                                                                                                                                                We believe that these metrics are useful measures to us and to our investors because they exclude certain financial, capital structu because may vary widely across time and within our industry independent of the performance of our core operations. We belie they

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OUR PURPOSE-BUILT, E-COMMERCE MODEL IS HIGHLY DIFFERENTIATED FROM THE 
TRADITIONAL BRICK-AND-MORTA…
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LEADING TO A MORE CUSTOMER-CENTRIC OFFERING 
-National vehicle acquisition strategy
-Selection op…
21/31
AND BETTER UNIT ECONOMICS, DRIVEN BY OUR NATIONAL INVENTORY, VERTICAL 
INTEGRATION, AND SCALE
UNI…
22/31
ALL BACKED BY PROPRIETARY CUSTOM-BUILT TECHNOLOGY 
-National vehicle acquisition strategy
-Select…
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